PRIVACY & COOKIES – OUR PROMISE TO YOU
PROTECTING YOUR PRIVACY
At ACN NET, we pride ourselves on keeping our customers information protected and secure. We use world class systems, used by many of the leading brands, around the world to ensure that your data remains private and our site is always safe. We will never share or sell any your information to any 3rd party.
For all our sites, our data controller is ACN NET and is the company responsible for your privacy.
MARKETING TO YOU
If you have agreed to it (by actively signing up to our newsletter on our website), we will send you offers and information about our products using your email address. You can stop this at any time by clicking the link “unsubscribe” at bottom of any of our newsletters.
We also use online advertising networks to market our company and products to our customers. We use services from a several advertising networks to archive this. We use technologies such as tracking cookies, tracking pixels and advertising tags to target our advertising to a relevant audience. This means that you may see advertising from us on 3rd party webpages and also, that you may see our advertising within social networking platforms. The banners that you see may be based on adverts you have previously clicked and/or products you have viewed on our website.
HOW LONG DO WE KEEP YOUR INFORMATION
We retain information about you whilst you have an active account with us. If you close your account, we retain basic historical order information for accounting and regulatory reasons. We are allowed to delete this information after 6 years.
YOUR RIGHTS
We operate under UK law and your rights regarding your personal information include, but are not limited to the following:
- The right to be informed on how we use your personal information
- The right to access all personal information we hold about you
- The right to request the correction of any incorrect data we hold about you.
- The right to request that we delete some or all of the data we hold about you.
- The right to stop marketing messages being sent to you
- The right to complain to the Information Commissioner’s Office
KLARNA
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.
HOW WE USE YOUR INFORMATION
Here is a list of the information we collect from you and how we use it.
YOUR NAME & CONTACT DETAILS
| How we use your name & contact details | Why? |
| Deliver your order to you | We use your name and address to send items through the post to you. This information is passed to our carriers so they can deliver to you. |
| Send you order update messages by text or e-mail | We send you messages such as order update messages by text and email such dispatch or tracking information. You may receive order update message directly from our carriers solely for the purpose of delivering your order. |
| Sending you information by email about our new products and services | To keep you up to date and send you exclusive offer. You can opt out of these messages at anytime by clicking the unsubscribe link at the bottom of our communications. We only send to you after seeking your permission. |
| Fraud prevention | Your information maybe in conjunction with Fraud Detection systems to protect us against fraudulent activity. |
YOUR DATE OF BIRTH
| How we use your date of birth | Why? |
| Fraud prevention | Your information maybe in conjunction with Fraud Detection systems to protect us against fraudulent activity. |
| Send you birthday offers | We may use your date of birth to send you a discount code around your birthday. |
YOUR GENDER
| How we use your gender | Why? |
| Fraud prevention | Your information maybe in conjunction with Fraud Detection systems to protect us against fraudulent activity. |
| Send you offers & information | We may use your gender information to target certain offers to you. |
PAYMENT INFORMATION
We use your credit card number, expiry date & CVV information. You can choose to save your payment details for future purchases. These are stored securely by Shopify, our shopping platform provider and are not directly accessible by us.
| How we use your payment information | Why? |
| Fraud prevention | Your information maybe in conjunction with Fraud Detection systems to protect us against fraudulent activity. |
| Take Payments, and give refunds. | We use your payment details to take payment from you and give refunds. |
YOUR CORRESPONDENCE HISTORY WITH US.
All our business correspondence with you is by email.
| How we use correspondence with you. | Why? |
| Provide Customer Services | We store a history of our correspondence with you so we can see what has happened when dealing with a customer support query. This enable us to provide you a great level of support. |
YOUR PURCHASE HISTORY.
| How we use purchase history with you. | Why? |
| Provide Customer Services | We store a history of our sales with you so we can see what has happened when dealing with a customer support query. This enable us to provide you a great level of support. |
| Work out what you like | We store a history of our sales with you so we can provide you with offers and information about new or similar products to those that you like. |